FAQs

At check-in for your next appointment, our staff will set-up your new patient portal account and provide you with your permanent username and temporary password. To sign into the Fuji Synapse Patient Portal, please follow the instructions below.

1.) Visit https://patient.sjra.com.


2.) Under “Member Sign-In” in the top left corner, please enter your username and temporary password provided to you at check in.


3.) Upon initial sign in, you will be prompted to reset your password. Be sure to not share your username or password with anyone.

If you do not remember the credentials provided to you at check in for your last appointment, please contact our support team for assistance by calling (609) 284-9344 or email our support team at patientportal@sjra.com between the hours of 8:00 AM – 5:00 PM Monday through Friday.

If you would like to get access to the new Fuji Synapse Patient Portal before your next appointment, please follow these steps to request an account to be created:

1.) Visit https://patient.sjra.com.

2.) Under “Member Sign-In” in the top left corner, please select “New to the portal? Request an account.

3.) Fill out the access form and select “Request Access”

4.) Once your access has been approved, you will receive a confirmation email containing your username.

5.) Your password will be set to what was provided to us on the access form.

If you are having trouble requesting access, please contact our support team for assistance by calling (609) 284-9344 or email our support team at patientportal@sjra.com between the hours of 8:00 AM – 5:00 PM Monday through Friday.

If you cannot see your historical exam results from South Jersey Radiology and need immediate access to them, please log-in to our patient portal at https://mysjra.sjra.com/. using your old username and password. 

If you cannot see your historical exam results from Larchmont Imaging and need immediate access to them, please log-in to our portal at https://www.healthcompanion.com/ehr/lminj using your old username and password. 

If you are having trouble locating prior exam results, please contact our support team for assistance by calling (609) 284-9344 or email our support team at patientportal@sjra.com between the hours of 8:00 AM – 5:00 PM Monday through Friday.

Your past and future imaging results are shared across all 16 of our office locations ensuring your care experience remains seamless.

To pick-up a copy of your image and/or report, please reach out to us at (888) 909-7572 and select option 2 to organize your pick-up. You must give at least 48 hours notice for our team to prepare physical copies of your image and/or report.

When arriving for pick-up, please make sure you bring a valid form of photo identification (ID). If you are picking up on behalf of another individual, a written note authorizing the pick-up must be provided.

All your breast imaging reminder notifications and risk assessment results can be accessed via our dedicated breast care portal. Please follow these steps to set-up your account:

If you have not received the email to access your new account, please follow the steps below:

1.) At the time of check-in for your next appointment, please provide us with a valid email address.

2.) After your appointment is complete, you will receive an initial email to setup your account at https://magview.sjra.com/ to access the dedicated breast imaging portal.

3.) Once you are in your account, you will see two tabs: Notifications and Letters and Risk Assessment

If you are having trouble accessing your new account, please contact (609) 284-9344 or email our support team at patientportal@sjra.com for assistance. 

All your past and future results are accessible in our new patient portal. Your past and future results are shared across all 16 of our office locations ensuring your experience remains seamless.

Your reports will continue to be sent to the doctor who referred you for the imaging study. As you come in for your appointment, our staff will re-confirm this information with you to ensure all applicable parties receive your images and reports.

Our same team of 58 board-certified, subspecialized radiologists read all our studies across our 16 locations.

If there is a certain radiologist you would like to read your upcoming study, please let us know when you check-in for your appointment.

Each of our 16 centers provide access to state-of-the-art technology focused on making imaging easy and comfortable for you. Your future results will be compared to your prior results regardless of the location of your next visit.

All appointments at all locations can be scheduled by calling our centralized scheduling department at (888) 909-7572. It is important to note the call center is open from 7:30 AM – 7:00 PM (Monday – Friday).

OpenDoctor is our online self-scheduling tool and is separate from our patient portals. OpenDoctor is available 24/7 and can be accessed at https://sjra.opendr.com/.

To use our online self-scheduler tool, OpenDoctor, you must create a separate account from our patient portals. Please follow these steps to create your account:

1.) Visit https://sjra.opendr.com.
2.) Select the “Enroll” button in the top right corner.  
3.) In the right-hand column, please fill out each field in its entirety and select “Continue” to proceed with account creation.  

If your referring doctor has sent us an order for imaging, you do not have to sign up for an account to self-schedule with OpenDoctor. You will receive a text link to your mobile phone number on file to schedule your appointment once the order is received.

If you are having trouble accessing or creating an account with OpenDoctor, please email our support team at odradmin@sjra.com for assistance.

If you had an account with our online self-scheduler, OpenDoctor, in the past, you must re-enroll for a new account. Please follow these steps to create your account:

1.) Visit https://sjra.opendr.com.
2.) Select the “Enroll” button in the top right corner.  
3.) In the right-hand column, please fill out each field in its entirety and select “Continue” to create your new account.

If you are having trouble accessing or creating an account with OpenDoctor, please email our support team at odradmin@sjra.com for assistance.

There are many exams that need to be scheduled in advance, but we have walk-in availability for X-rays. At select locations, we have same-day and next-day appointments available.

Please call (888) 909-7572 if you would like to schedule a same-day or next-day appointment.

We understand how your schedule can fill up fast. When you schedule an appointment with us, you will receive a series of text reminders to your mobile phone number on file regarding your upcoming appointment.

Before your appointment, you will receive a text link letting you fill out the forms in advance to streamline your experience with us.

If you accidentally misplace the text link, you can log into your OpenDoctor account and access your forms.

Depending on the type of study and your insurance provider listed on file, you will owe your cost-share responsibility (co-pay, co-insurance, deductible) when you arrive for your appointment.

After you receive your billing statement, you can visit https://sjra.com/pay-your-bill/.

Depending on where you got your study done, you will select one of the three options listed on the webpage.

• If the account number in the top right-hand corner ends in SJRA, please visit: https://pay.sjra.com/.
• If the account number in the top right-hand corner ends in LIA, please visit: https://pay.lia.sjra.com/.
• If the account number in the top right-hand corner ends in RABC, please visit: https://pay.rabc.sjra.com/.

If you need assistance with an SJRA billing statement, please call (833) 269-8008.

If you need assistance with an LIA billing statement, please call (833) 269-8007.

If you need assistance with an RABC billing statement, please call (833) 269-8018.

South Jersey Radiology is in-network with 99% of health insurance plans. Feel free to contact us with any questions or concerns about your insurance. You can also contact your insurance provider for specific exam coverage relating to your plan. Before your appointment, please remember to bring your insurance card and photo ID. Copay, coinsurance, and deductibles are expected at time of service.

In some cases, insurance companies may try to direct you to their preferred imaging provider. As the patient, you have the right to choose if you would like your study performed with us.

If South Jersey Radiology’s NPI number (#1477551653), it allows you to schedule at any of the following locations:

• Cherry Hill Office – Cherry Hill, NJ
• Haddonfield Office – Haddonfield, NJ
• Marlton (Greentree) Office – Marlton, NJ
• Route 73 (Voorhees) Office – Voorhees Township, NJ
• Sewell (Washington Township) Office – Sewell, NJ
• Turnersville Office – Turnersville, NJ
• Voorhees (Carnie Boulevard) Office – Voorhees Township, NJ
• West Deptford Office – West Deptford, NJ
• Women’s Center at Cross Keys – Sewell, NJ
• Women’s Center at Voorhees – Voorhees Township, NJ

If Larchmont Imaging’s NPI number (#1710932603), it allows you to schedule at any of the following locations:

• Medford Office – Medford, NJ
• Mount Laurel Office – Mount Laurel, NJ
• Moorestown Office – Moorestown, NJ
• Willingboro Office – Willingboro, NJ
• Women’s Center at Medford – Medford, NJ
• Women’s Center at Mount Laurel – Mount Laurel, NJ

Most health insurance providers permit South Jersey Radiology to obtain the pre-authorization on a provider’s behalf for their patients referred to us. If you are a provider and would like our team to obtain pre-authorization, please click here.

The cost of your imaging study is based on several factors, including your insurance plan and how close you are to meeting your annual deductible. South Jersey Radiology Associates (SJRA) provides access to high-quality imaging services, typically only offered at hospitals, at costs up to 60% less.

If you want a cost estimate for your imaging study, please call (888) 909-7572.

If you would like to pay your bill in-person, please visit the location where your study was performed and speak with our patient service representative at the front desk.

Information on each of our 16 locations can be found at: https://sjra.com/location/, by using your navigational tool of choice (Apple Maps, Google Maps, Waze, etc.), or by using your search engine of choice (Google, Bing, DuckDuckGo, etc.).

If you are having a hard time finding our offices, please follow these directions below.

Cherry Hill Office – 315 Route 70 East Suite B, Cherry Hill, New Jersey 08034

• Located on Route 70 East approximately 1 mile down from Brace Road and the OLOL Health Center. It used to be the old Kawasaki Motorcycle building and is now the Virtua Urgent Care. SJRA is located in the back, in suite B. 

Marlton (Greentree) Office – 1000 Lincoln Drive East Suite 1, Marlton, New Jersey 08053 

• Located on the corner of Lincoln Drive and Greentree Road across the street from the Whole Foods shopping center; on the opposite side of Route 73 from Rothman Orthopedics. Enter lot from Greentree Road. 

Haddonfield Office – 807 North Haddon Avenue Suite 5, Haddonfield, New Jersey 08033

• Located in the 807 building on North Haddon Avenue, next to the Rite Aid and across from PJ Whelihan’s; on the first floor

Route 73 (Voorhees) Office – 158 Route 73 North, Voorhees, New Jersey 08043 

• Located on Route 73 North, opposite side of the Virtua Hospital Campus. It is in the same building as the Virtua Urgent Care at the opposite end of the parking lot from the BJ’s and in front of A.C. Moore.

Turnersville Office – 901 Route 168 South Suite 301 – 305, Turnersville, New Jersey 08012

• Located in the Washington Professional Campus II, on the corner of the Black Horse Pike (Route 168) and Wilson Road, next to Aversa’s Bakery in Suite 301.

Voorhees (Carnie Blvd) Office – 100 Carnie Boulevard Suite B5, Voorhees, New Jersey 08043

• Located on Carnie Boulevard where the Virtua Health hospital used to be, directly behind the daycare.

Sewell (Washington Twp) Office – 239 Hurffville-Cross Keys Road, Sewell, New Jersey 08080

• Located in the Virtua Health Center, off Hurffville-Cross Keys Road; down the street from Verchio’s produce stand.  Our office is on the first floor, past the café and the elevators. 

West Deptford Office – 748 Kings Highway, West Deptford, New Jersey 08086 

• Located off the Mantua Pike on Kings Highway. You will have to turn onto Princeton Avenue to enter the parking lot. It is on the opposite side of Advocare Pediatrics.

Women’s Center at Cross Keys Office – 105 Kings Way West, Sewell, New Jersey 08080

• Located off of Hurffville-Cross Keys Road, directly across from PJ Whelihans in the Severan Professional Mews buildings across from Jefferson (Formerly Kennedy) Hospital.

Women’s Center at Voorhees Office – 100 Carnie Boulevard Suite A4, Voorhees, New Jersey 08043

• Located on Carnie Boulevard where the Virtua Health Hospital used to be, directly behind the daycare. 

Medford Office – 103 Old Marlton Pike Suite 114, Medford, New Jersey 08055 

• Located at the corner of Old Marlton Pike and Jones Road in the Medford Medical Center (also known as the “Yellow Building”; Suite 114 is located on the 1st floor.

Mount Laurel Office – 210 Ark Road Suite 106, 108, 110, Mount Laurel, New Jersey 08054

• Located on Ark Road on the opposite side of Prospector’s Saloon in the Larchmont Medical Center. Suite 106, 108, 110 are located on the 1st floor.

Moorestown Office – 401 Young Avenue Suite 185, Moorestown, New Jersey 08057

• Located at the corner of Young Avenue and Centerton Road in the Virtua Health & Wellness Center on the opposite side of the shopping plaza. Suite 185 is located on the 1st floor.

Willingboro Office – 219 Sunset Road, Willingboro, New Jersey 08046 

• Located off Sunset Road on the opposite side of the Virtua Health Willingboro Hospital and Cooper University Medical Center. Shares an access road with Burlington County Eye Physicians.

Women’s Center at Medford – 103 Old Marlton Pike Suite 115, Medford, New Jersey 08055 

• Located at the corner of Old Marlton Pike and Jones Road in the Medford Medical Center (also known as the “Yellow Building”; Suite 115 is located on the 1st floor.

Women’s Center at Mount Laurel – 210 Ark Road Suite 212, Mount Laurel, New Jersey 08054 

• Located on Ark Road on the opposite side of Prospector’s Saloon in the Larchmont Medical Center. Suite 212 are located on the 2nd floor.

Please bring a copy of your insurance card, photo ID, and cost share payment (copay, co-insurance, or deductible).

Each exam has different requirements for clothing, please refer to our exam pages or preparation guides to learn more about how to dress for your specific exam.

Please visit our exam pages or preparation guides, and select your exam type to learn more about your pre-exam instructions. You may also speak with our team at South Jersey Radiology to learn more at (888) 909-7572.

If you are feeling anxious about your exam, our staff will openly communicate with you and answer any questions you may have before, during, and after your exam. If you have claustrophobia and have not successfully completed an imaging study before, please speak with your referring physician to see if an oral sedation would work for you. Please inform our staff if you are taking a sedative so we can make the appropriate arrangements.

For tips on managing anxiety and claustrophobia before an MRI, please click here.

We have imaging options that are specifically designed for larger body types. However, there are weight limitations on some of the equipment where your exam could be performed. While you make your appointment, please reach out to our team at (888) 909-7572 to ensure the right office is selected for you.

Learn more about the exam you are having here.

After your appointment is completed, our board-certified, subspecialized radiologists will interpret the images and create a detailed report for your referring physician. Your physician’s office will receive the images and reports within a few days of your scan.

Here are some great resources where you can learn more about radiation exposure

• RadiologyInfo – https://www.radiologyinfo.org/en/info/safety-xray 
• American College of Radiology – https://www.acr.org/Quality-Safety/Radiology-Safety/Radiation-Safety 
• CT Scan Radiation – https://sjra.com/how-do-you-protect-your-body-from-radiation-during-a-ct-scan/